Purchasing products on MedexSepeti.com medicaal Marketplace requires for you to be a Professional member. You can find the details of Professional Membership and the process to become one, below.

What is Professional Membership?

Professional Member is a title given to our members who are licensed and permitted by the Turkish Government as medical professionals, once the necessary protocols are observed.

I am a medical Professional and I would like to make a purchase on MedexSepeti, however I cannot see any products. How do I solve this?

You can apply to become a Professional Member, and you can start shopping once your status has been legally confirmed.

What do I do in order to become a Professional Member?

-          Go to MedexSepeti.com home page, hover over the profile icon on the top right corner and click Register.

-          Enter your email address, set a password and approve the membership agreement. Alternatively, you can register using your Google or Facebook account.

-          Log in with your new account via MedexSepeti home page.

-          Go to My Account via the profile icon.

-          Click Professional on the newly opened page.

-          If you intend to make purchases for your personal consulting practice, select Individual. If you intend to make purchases for a clinic or another medical institution you work for, select Clinic.

-          Correctly and fully enter the information and documents required to become a Professional Member. Then, click Update Settings.

You can safely make your payment by credit/debit cards by using the 3D Secure option. If you would like to choose bank transfer (direct transfer/EFT), you can find our banking information on our Contact Us page. You must attach the Order ID to the Description part of your transaction.

This is dependent on the duration before shipping determined by your chosen store and approximate delivery time determined by the cargo provider.

You can save your delivery address by navigating to My Account > My Addresses > Add New.

If you forget your password, you can click on the Forgot My Password button and login by following the steps outlined in the e-mail we will send to your registered e-mail address.

You can contact the cargo provider to change the delivery address and recipient name for orders that are approved by your seller.

You can cancel your order by navigating to My Account > My Orders > Details. You must carry out these steps before your order is picked up by the cargo provider. You can put in a return request for orders picked up by the cargo provider.

Once you have completed the steps in My Account > Register, you can create an account by entering an e-mail address and choosing a password. You may also use your Google and Facebook accounts to register.

You must make sure that the e-mail address that you type in is valid and accessible by you. Choosing a strong password is also strictly recommended.

This is dependent on the specific store’s preference. You can check out the cargo fees (if applicable) on the details page of your chosen product.

You can only put in orders after registering with your e-mail address and a chosen password. You may also use your Google and Facebook accounts to register.

You can apply for a return request by navigating to My Account > My Orders > Details > Request Return. If the conditions for our Return Policy are met, the process will be initiated

Your coupon will be registered back to your account provided that you inform us by getting in touch with our customer service.

You can save your credit card information by ticking the Remember this card for easy payment box during the payment phase.

You can benefit from the promotion as long as the terms and conditions for it still apply.

You can register your coupon/code during the payment phase by navigating to See Coupons > Add or My Account > Discount Coupons > Add New.

MEDEXSEPETİ – RETURN POLICY

1.       The product to be returned must be undamaged, unused and undamaged as a result of user error. Worn and used products may not be eligible for a return.

2.       The product to be returned must be returned with their original packaging/box, receipt and all accessories fully present and intact.

3.       Consumables, solutions and products nearing/past expiration date are not eligible for a return.

4.       For products that are required to remain sterilized as per their area of use (all medical products that involve body contact), full explanations for return and related visuals must be uploaded to our system. If these steps are completed, the possibility of return will be evaluated (provided that a seller/provider-related issue is determined). Products that are unsuitable in terms of health and hygiene are not eligible for a return.

5.       Eligibility and approval of return of all types of electronic products are under the seller’s/provider’s initiative as per out Distance Sales Contract.

6.       Medical wear, underwear, patient clothes and protective covers, copyable software and programs, printed text products, personal care products can be eligible for a return if they are unopened, unused, undamaged and unexpired. Unless these conditions are fully met, the product is not eligible for a return.

7.       Imaging and/or laboratory equipment and all products that require installation are only eligible for a return if the product’s packaging/box was opened/removed by its authorized technical service staff and if official records were kept for the damages/issues/flaws that were determined.

If you have paid by credit card: If your return request meets our return conditions, you will receive your refund on the same card within 2-10 business days depending on your bank’s procedures.

If you have paid by bank transfer: If your return request meets our return conditions, your refund will be transferred to you within 3 business days.